Return & Refund Policy

At Bhandari Stationers, we are committed to providing you with quality stationery products and excellent customer service. We understand that sometimes you may need to return or exchange an item. This Return and Refund Policy outlines the terms and conditions under which returns, exchanges, and refunds are accepted.

Eligibility for Returns

To be eligible for a return, please ensure that:

🟢 The item is unused, in its original packaging, and in the same condition as when you received it.

🟢 The return request is made within 3 days of receiving your order.

Items not meeting these criteria cannot be considered for return.

Non-Returnable Items

Certain items are not eligible for return or refund, including:

🟢 Customized or personalized stationery (e.g., printed name tags, engraved pens and custom diaries).

🟢 Products sold during clearance or special sale events.

🟢 Opened ink bottles, markers, or other writing instruments.

🟢 Items that have been used, damaged, or altered after purchase.

Return Process

If you wish to return an item, please follow these steps:

Contact Us

🟢 Email: info@bhandaristationers.com

Or visit our store with your purchase receipt.

Approval for Return

🟢 Our team will review your request and approve the return if it meets our policy conditions.

🟢 You will receive instructions on how to send the product back to us.

Shipping the Product Back

🟢 Please ensure the product is securely packaged to avoid damage during transit.

🟢 Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item).

Wrong Item Received

If you received an incorrect product:

🟢 Notify us within 24 hours of receiving the order.

Refunds

Once you’re returned item is received and inspected:

🟢 You will receive an email or message confirming approval or rejection of your refund.

🟢 If approved, your refund will be processed within 3-4 business days via your original payment method.

🟢 Please note that banks or payment gateways may take additional time to reflect the refund in your account.

Exchanges

We only replace items if they are defective, damaged, or wrongly delivered.
For product preference exchanges, please ensure the original product is unopened and in resalable condition. Exchange requests must be made within 3 days of purchase.

Cancellation Policy

🟢 Orders can be cancelled before shipment

🟢 Once the order is dispatched, it cannot be cancelled.

🟢 If cancelled in time, a full refund will be initiated within 3–5 business days.